FAQs

* Coupon Exceptions

Q: Can coupons/discounts be used towards commercial (restaurant) Equipment?

A: No - Unfortunately these can only be used for household retail items. 

Q: Can I use more than one coupon/discount per order?

A: No - Only 1 coupon can be used per order and coupons cannot be combined with any further promotion

 

Shopping FAQs

Q: The product says "Out of Stock" - What does this mean and can i get a raincheck?

A: If an item indicates the product is out of stock it means we are waiting on an ETA from the supplier and are not currently accepting orders for it at this time. Once an eta is provided it will be re-enabled for purchase.

Q: Why does the product I want not have an add to cart button?

A: This means that this product potentially be a special order. Please contact customer service.

Check Out FAQs

Q: Why will my username and password not work on the new site?

A:  You will need to choose, "reset password" to start shopping on our new site.

Q:  Why is my coupon code not working?

A:  We are doing our best to resolve incomplete discount code offering.  Should you run into an issue where your discount code is not working, please use the contact us at custservice@shopatstop.com.